How a dispute works, step by step

Any line in a session report can be disputed within 14 days, with an explanation. A Vettasy reviewer looks at the underlying signal data only within the dispute, with every access logged. The outcome is confirmed, withdrawn or inconclusive, and both sides see it. While the dispute is open, the line cannot be grounds for rejection, and the false-positive rate is published quarterly.

A signal in a session report is a fact, not a verdict, and sometimes a fact needs context the report does not carry. That is what the dispute is for. Any line can be challenged, a person reviews it, and both sides see the result. This is how it works.

Who can dispute, and when

Both sides receive the same session report. Any line in it can be disputed within 14 days of the report. The candidate, whose session it was, has the same report as the employer and can raise a dispute with an explanation attached, for example that a virtual camera belongs to their streaming setup or a second monitor is their normal desk.

Who reviews it, and what they can see

A person at Vettasy reviews the dispute. They look at the underlying signal data, but only within the scope of the dispute, and every access is logged. Vettasy staff do not otherwise browse recordings; access to the raw data of a session happens during a dispute and leaves a record.

The outcomes

A review ends in one of three outcomes, and both sides see it:

• Confirmed. The signal stands as reported.
• Withdrawn. The signal is removed.
• Inconclusive. The data does not settle it either way.

While the dispute is open, the disputed line cannot be grounds for a rejection. The decision waits for the review rather than running ahead of it.

What is published

Dispute outcomes and the false-positive rate are published quarterly in the Trust center, so the honesty of the system is reported in the open, not asserted. Vettasy does not claim a perfect detector; it raises the cost of cheating, makes the evaluation defensible, and reports how often signals turn out to be harmless.

Why disputes matter

A tool that watches a session and never lets the watched person answer is a tool that turns facts into accusations. The dispute is the other half of the design that keeps signals as facts: printed with their harmless causes, shown only after the session, and open to challenge by the person they describe. Symmetry is the point. Both sides hold the same report, and either can question it.

Sources

• Vettasy, Verified Session and Trust center. See also how to read a session report.

Written by the Vettasy team

Vettasy is a desktop application for job interviews. Employers run structured, recorded interviews in it with verified participants. It is free for candidates. Windows and macOS.