Terms of Service

1Agreement

These Terms of Service (“Terms”) are an agreement between Vettasy LLC, a Delaware limited liability company with its principal office at Unit 508, Level 5, Core F, Cyberport 3, 100 Cyberport Road, Hong Kong (“Vettasy”), and the organisation that creates a workspace, starts a pilot or signs an order form (“Customer”). The person who accepts the Terms for the Customer confirms the authority to bind it.

An order form signed by both parties takes precedence over these Terms where they conflict. The Data Processing Addendum forms part of these Terms.

Section 4 sets out the terms for candidates who join an interview. Candidates need no account and pay nothing.

2Definitions

• Application: the Vettasy desktop application for Windows and macOS.
• Service: the Application, the Workspace, the website and related support.
• Workspace: the Customer’s environment for roles, interview plans, invitations, recordings and settings.
• Authorized User: an employee or contractor of the Customer with access to the Workspace, such as a recruiter, an interviewer or an administrator.
• Candidate: a person invited by the Customer to an Interview.
• Interview: a session held in the Application under an invitation code.
• Session Report: the report of Verified Session signals for an Interview, given to both the Candidate and the Customer.
• AI Output: drafts and suggestions produced by AI features, such as briefs, follow-up prompts, scorecards and feedback.
• Customer Data: data submitted to or generated in the Service for the Customer, including recordings, transcripts, Session Reports and scorecards.

3Workspaces and company verification

Before the first invitation, Vettasy verifies the Customer: ownership of its domain, by a DNS record or an email from the domain, and documents of the legal entity. Verification usually takes one business day. Vettasy may refuse or withdraw verification if the information is false or incomplete.

Candidates see the verification status next to the Customer’s name in the invitation, on the invitation page and in the Application.

The Customer is responsible for the accuracy of its information, for the actions of its Authorized Users and for keeping sign-in credentials secure. Enterprise plans include single sign-on and user provisioning.

4Terms for candidates

The Application is free for Candidates and needs no account. An invitation code opens the Interview. The Application can be deleted at any time.

Before the Interview starts, the consent screen asks for two separate consents, for the recording and for Verified Session. The Candidate can stop there, and nothing is saved.

After the Interview, the Candidate receives a copy of the recording, the transcript and the Session Report. The copy is for personal use. Publishing it requires the consent of the other participants.

Candidates must not use hidden assistants, overlay tools, virtual cameras or another person to answer on their behalf, and must not interfere with Verified Session. The Session Report records signals, not verdicts, and any line of it can be disputed within 14 days.

Questions about the role, the outcome or the feedback go to the Customer. Vettasy takes no part in hiring decisions.

5Customer obligations

The Customer:

• Uses the Service only to interview Candidates for real roles.
• Gives Candidates the information the law requires before the Interview, including its own privacy notice.
• Holds a legal basis for the processing it instructs, as controller of Customer Data.
• Sends each Candidate written feedback within five business days of the Interview, whatever the outcome. The Service prepares a draft and sends reminders.
• Does not treat a signal under review as grounds for a decision until the review closes.
• Complies with employment, equal treatment and data protection law in each country where it hires.

Where local law regulates automated employment decision tools, such as New York City Local Law 144 or the Illinois Artificial Intelligence Video Interview Act, the Customer decides whether its use falls within scope and meets the resulting obligations. Vettasy provides documentation on request.

6Acceptable use

The Customer and its Authorized Users must not:

• Record anyone without the consents collected by the Application.
• Use the Service to infer emotions, personality or protected characteristics.
• Rank or reject Candidates with AI Output that no person has reviewed.
• Use recordings for any purpose other than the hiring process in which they were made.
• Share a Candidate’s recording or Session Report beyond the people involved in that hiring process.
• Copy, modify, reverse engineer or resell the Service, except where the law allows it.
• Probe, scan or test the Service for vulnerabilities outside the disclosure process at [email protected].
• Upload malicious code or overload the Service.

Vettasy may suspend access that breaches this section, with notice where possible, and restores access once the breach ends.

7AI features

AI Output is a draft. It is labelled in the Service and counts only after an Authorized User confirms it. No score is saved until an interviewer confirms it.

AI Output may be incomplete or wrong. Each quote in a scorecard links to a timecode, so it can be checked against the recording. The Customer is responsible for decisions made with AI Output.

The AI never speaks to Candidates. It does not reject or rank Candidates and does not analyse emotions, facial expressions or tone of voice. Customer Data is not used to train models.

8Customer Data

The Customer owns Customer Data. Vettasy processes it only to provide the Service, under the DPA and the Customer’s settings. The retention period for recordings is set for each role, from 7 to 90 days.

The Customer can export Customer Data at any time during the subscription. Vettasy may use aggregated figures that identify no Customer or person, such as uptime and error rates, to operate the Service.

9Plans, fees and payment

Plans are priced per Interview, as shown on the Pricing page or in an order form. Interviewers and administrators are unlimited on every plan.

The pilot lasts 14 days, includes 5 Interviews and needs no card. After the pilot, the Workspace stays available read-only for 30 days or until a plan is chosen.

An Interview counts toward the plan when the Candidate and at least one interviewer are connected for 10 minutes or more. A panel with several interviewers counts once, and a session from 2 to 4 hours counts as two Interviews. Sessions under 10 minutes, no-shows, sessions where the Candidate declines consent and sessions interrupted on Vettasy’s side do not count. Extra Interviews cost the same as those in the plan, and a scheduled Interview is never cancelled because of billing. On yearly plans, unused Interviews carry over within the year. On monthly plans, the allowance resets each month.

Fees are in US dollars, billed in advance monthly or annually through Stripe. VAT or sales tax is added where it applies. Payment by invoice is available on yearly plans from $6,000 and on Enterprise, with invoices due within 30 days. Upgrades take effect at once and are prorated. Downgrades take effect at the start of the next billing period. A price change applies from the Customer’s next renewal date, and Vettasy sends a comparison of the current and the new plans at least 60 days before it.

10Term and termination

Subscriptions renew for the same period unless cancelled. Monthly plans can be cancelled at any time in the Workspace, effective at the end of the paid month. Yearly plans are fully refundable within 30 days of purchase.

Either party may terminate for a material breach that remains uncured 30 days after written notice. Vettasy may terminate immediately if the Customer uses the Service to deceive Candidates or breaks the law in a way that harms them.

After termination, Customer Data is deleted 30 days after notice. Candidates keep access to their copies until the original retention period ends. Provisions that by their nature survive termination remain in effect.

11Availability and support

Vettasy aims for 99.9% monthly availability of the interview service on Team plans and above, excluding announced maintenance. Enterprise order forms may include a service level agreement with credits.

Support is available at [email protected] for Candidates and at [email protected] for Customers. During an Interview, the “Something’s wrong” button reaches support fastest.

12Intellectual property

Vettasy owns the Service, including the Application, the website and their content. The Customer receives a non-exclusive, non-transferable right to use the Service during the subscription.

Interview plans and question banks created by the Customer remain the Customer’s. Suggestions about the Service may be used by Vettasy without obligation.

13Confidentiality

Each party keeps the other’s non-public information confidential, uses it only under these Terms and protects it with at least reasonable care. The obligation does not cover information that is public, already known, independently developed or lawfully received from a third party.

14Warranties and disclaimers

Vettasy warrants that the Service performs materially as described on vettasy.com and in its documentation.

Verified Session raises the cost of cheating and makes the interview record verifiable. It does not detect every tool or every case, and a signal is not proof of misconduct.

Except as stated in these Terms, the Service is provided as is, and Vettasy disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent the law allows.

15Limitation of liability

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue.

Each party’s total liability under these Terms is limited to the fees paid or payable by the Customer in the 12 months before the event giving rise to the claim.

These limits do not apply to breaches of confidentiality, to the indemnities in section 16 or to liability that the law does not allow to be limited.

16Indemnification

Vettasy defends the Customer against third-party claims that the Service infringes intellectual property rights and pays the resulting damages and costs. The Customer defends Vettasy against third-party claims arising from Customer Data or from the Customer’s hiring decisions.

17Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The state and federal courts in Delaware have exclusive jurisdiction.

Candidates who are consumers keep the protection of the mandatory laws of their country of residence and may bring claims there.

18Changes to these Terms

Vettasy announces material changes by email and on this page at least 30 days before they take effect. Continued use of the Service after that date means acceptance. A Customer that does not accept a change can cancel before it takes effect and receive a refund of prepaid fees for the remaining period.

19General

• Neither party may assign these Terms without consent, except to a successor in a merger or acquisition.
• Notices are sent by email to the addresses in the Workspace and to [email protected]. Formal legal notices to Vettasy may also be sent by post to its principal office in Hong Kong.
• Neither party is liable for delays caused by events beyond its reasonable control.
• If a provision is unenforceable, the rest of the Terms remain in effect.
• Failure to enforce a provision is not a waiver.
• The Customer complies with the export control and sanctions laws that apply to its use of the Service.
• These Terms, the DPA and any order form are the entire agreement on their subject.

20Contact

Questions about these Terms go to [email protected].